Ordered goods are supplied by Pošta Slovenije, d.o.o. All orders submitted by 1 p.m. on work days will be shipped no later than the following business day. Delivery time is 2–4 days (day of submission + 2–4 days). If the recipient is unavailable for delivery, they may collect the shipment at the relevant post office in eight (8) calendar days by presenting the notice of shipment. After the expiry of this period the shipment is returned to the sender. Goods cannot be shipped to a General Delivery Address.
Terme Čatež d.d. will strive to have the shipment delivered to the customer as soon as possible. After submitting an order the user will receive an e-mail order confirmation with the list of ordered goods and services, the price inclusive of VAT + shipping charges. The order confirmation also includes a telephone number and e-mail address that the user may contact regarding any questions related to the order. It also states the order number which the user can refer to when communicating with Terme Čatež d.d.
When the order is submitted, the price is increased by shipping charges.